Policies
PROCESSING TIMES
Currently, our standard processing time is approximately 3 to 5 business days. Business days are Monday – Friday and do not include weekends or any holidays. Processing time is the time it takes us to produce and package your order. Processing time does not include the time it takes for the item to be delivered. Orders are processed and made by hand, in the order in which they were received. Please note that we aim to get your orders out quicker than the standard processing time and our ability to do so fluctuates due to order volume.
Please also understand that if a component of a personalized item is out of stock, we will need to place your order on hold while we attempt to contact you with an alternative solution. In the event that we are not able to contact you, in 48 hours, your order will be processed with a solution of the company’s choice. Should you have any questions, please do not hesitate to email us at designsby.marianc@gmail.com.
SHIPPING
After your order is created and packaged, it is shipped via USPS. Orders are shipped to the address you provide at checkout so please be sure that the shipping information is correct before submitting your order. If there is an issue with the shipping address, please contact us as soon as possible so that we can attempt to make the appropriate changes. If your package has already been mailed to the incorrect address you may do the following:
Re-order with the correct address. Please note, you will be unable to return or exchange the original order should you receive it. (All orders are final sale).
Wait to see if the package is returned to Designs By Marian, and then you may pay for the additional shipping to have it resent to you at the correct address.
Once your item has been handed over to the USPS for shipping, we rely on the tracking information given. If your order is missing, late or marked as delivered when it has not, please contact your local postal office or mail carrier for more information or review the details of the tracking information received.
Designs By Marian LLC is not responsible for missing, stolen or damaged packages, however some exclusions may apply and will be evaluated on a case by case basis. In order to properly assess your unique situation and needs, please email us at designsby.marianc@gmail.com and we'll be happy to assist you.
PACKAGING
All orders are packaged in bubble mailers for safe transit to their destination. Gift packaging is included with all Premium Custom made pieces. Gift packaging includes a small fabric drawstring pouch, tissue paper, ribbon tie, and a personalized gift message. Please also let us know the detailed packaging instructions so we can package your gifts perfectly!
ORDER CHANGES
If you need to make a change to your order, please email designsby.marianc@gmail.com
within 24 hours of your purchase. Please include the following information in your email:
Order Number
First and Last Name the Order was Placed Under
Email Address Attached to the Order
A detailed description of the change you’d like to make.
If your order was already processed/shipped we will not be able to make any changes.
Additionally, if changes are requested that cause a price change, an invoice will be sent for the additional cost and all invoices will need to be paid before work continues on your order. If a change occurs that causes the price of your item to decrease, Designs By Marian will send the difference amount in a digital gift card. No refunds or credits will be sent to the original form of payment.
We are unable to accommodate change requests made via social media.
CANCELLATIONS, RETURNS, REFUNDS & EXCHANGES
We are unable to accept requests for order cancellations once orders are placed. All Sales are Final. Due to the handmade and customized nature of our items, we are unable to offer returns, refunds or exchanges for any reason. Please be sure to read all the item description information, review all color charts closely and reach out to us beforehand if you have any issues. We’re happy to help you in any way we can!
ERRORS
While producing your orders, we replicate the exact information you included/selected while personalizing your orders. This means all spelling, and spaces are duplicated.
Should you receive your order and notice a spelling error on the part of Designs By Marian, please email designsby.marianc@gmail.com with the following:
Photo of the item with the error fully visible and in focus
Order Number
Full name and contact information.
Once we receive your email and supporting documentation a new item will be sent to you free of charge.
Should you receive your order and notice a spelling error on your part, you may re-order your item with the correct spelling. If you’d like, you may email us at designsby.marianc@gmail.com and let us know you’ve re-ordered an item you previously made a mistake on and we will do our best to expedite the production of your correct item so that you don’t have to wait the standard processing time a second time. Please include your new order number, previous order number, full name and contact information should we have any questions.
SIZING
All bracelets are approximately 7”.
If you require a size larger or smaller than 7”, please contact us before placing your order.
SAFETY
These products are intended for adult fashion and decorative use only. Do not place in mouth or ingest. Please use your discretion when purchasing these items for children. Buyer assumes all risks and responsibilities.